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FAQs

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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Instant! Most keys arrive within 1-2 hours via email or dashboard. Check spam/junk folders if delayed.

I haven't received my order. What should I do?

Contact us via WhatsApp/Email with your order number. We’ll resend it immediately!

What if the package is held by customs?

Yes! Your order page shows real-time status. No tracking number needed for digital delivery.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

We guarantee validity. If there’s an issue, we’ll replace it—just reach out within 14 days.

Is there a delivery fee?
When will I receive my order?

Never! Delivery is free and instant for all orders.

Ordering & Payment

I haven't received my order. What should I do?

Credit/debit cards, PayPal, and select cryptocurrencies. All transactions are secure.

Is my payment info safe?
Can I cancel an order after payment?
Why was my payment declined?
Do you offer discounts for bulk purchases?
 
I received my order after getting a refund. What can I do?

Absolutely. We use SSL encryption and never store your payment details.

Can I cancel an order after payment?
Why was my payment declined?
Do you offer discounts for bulk purchases?
 
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

Due to instant delivery, cancellations aren’t possible. But we’ll help if the key is unused.

Why was my payment declined?
Do you offer discounts for bulk purchases?
When will I receive my order?

Common causes: insufficient funds, bank restrictions, or mismatched billing info. Try another method!

Do you offer discounts for bulk purchases?
What if the package is held by customs?

Yes! Contact us for wholesale pricing on 10+ keys.

After sales

What if the package is held by customs?

Follow the platform’s instructions (e.g., Steam, Microsoft). Need help? We’ll guide you!

My key says “already redeemed.” What should I do?
Do you provide technical support for software/games?
Can I upgrade/downgrade my product after purchase?
How do I contact support?
 
When will I receive my order?

Contact us immediately with proof. We’ll investigate and replace fraudulent keys.

Do you provide technical support for software/games?
Can I upgrade/downgrade my product after purchase?
How do I contact support?
I haven't received my order. What should I do?

We assist with activation issues but refer to the developer for gameplay/software bugs.

Can I upgrade/downgrade my product after purchase?
How do I contact support?
I received my order after getting a refund. What can I do?

No, but you can buy a new key. Refunds follow our policy if unused.

How do I contact support?
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

WhatsApp (instant reply) or Email (<24 hours). Include your order number!

Refund

I received my order after getting a refund. What can I do?

Yes! Request within 7 days for unused keys. Processing takes 3-5 business days.

What if I activated the key but regret the purchase?
How long do refunds take?
Will I get a full refund?
What if the key is invalid?
I haven't received my order. What should I do?

Used keys can’t be refunded (per developer policies). We recommend checking system requirements first.

How long do refunds take?
Will I get a full refund?
What if the key is invalid?
What if the package is held by customs?

3-10 business days, depending on your payment method.

Will I get a full refund?
What if the key is invalid?
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

Yes, minus fees if you used PayPal/crypto. Bank refunds may vary.

What if the key is invalid?
When will I receive my order?

We’ll replace it or refund you immediately. No questions asked.

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